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FAQs on customer care
Q. How does Mahindra usually handle customer concerns / feedback?
Mahindra has always been a customer-centric company. We value your feedback and strive to address your concerns with speed and empathy and in a fair and transparent manner.
Q. How can I send feedback to regarding my experience with a dealer or an individual?
You can send your feedback through telephone or email or thru the Queries & Feedback section of this website or through a feedback form available at all our dealer showrooms and workshops. You can also visit our With You Hamesha website & give your feedback in Get In touch > Queries and Feedback section
Q. If I have a concern with your local dealership and want intervention from Mahindra & Mahindra Ltd, who do I contact?
M&M has 18 regional offices (Delhi, Lucknow, Jaipur, Chandigarh, Noida, Karnal, Mumbai, Bhopal, Ahmedabad, Pune, Kolkata, Patna, Bhubaneswar, Guwahati, Chennai, Hyderabad, Bangalore and Cochin). Each of these offices have Customer Care Managers who are responsible for specific dealerships. Your dealership will be happy to help you get in touch with the Customer Care Manager or our regional office.
Q. I have already contacted your local Customer Care team but would like someone senior to talk to me, what should I do?
We have 18 RCCMs (Regional Customer Care Managers) who are in charge for their respective states. The RCCM for your region will contact you back if you mention this desire to any individual you are talking to at M&M. You can also send a mail to [email protected] making a request that you want to talk to the RCCM. Rest assured you will be contacted back.
Q. How long will it take for my communication to be responded to?
Our Customer Care Team shall endeavour to reply to your feedback within 1 working day.
Q. If I want to reach the Head of Customer Care, what procedure do I follow?
You can send your communication to Vice President- Customer Care, Mr. Sanjoy Gupta on [email protected]. He will strive to respond back to you within 6 hours during working days and when he is in office. A copy of this mail communication should also be marked to [email protected].
Q. How do I reach the top person in Mahindra Automotive Division of Automotive & Farm Equipment Sectors?
The top most office in Automotive Division of Automotive & Farm Equipment Sector is that of Sector President. He can be reached on [email protected].
Q. I am facing a product expectation gap and want this to be reported to the relevant department at Mahindra, how should I ensure this happens?
We will be glad to know your feedback regarding any of our products. You can address the communication to: The Brand Manager and mail it to cu[email protected] or fax it to 022 28468523.
Q. Who should I contact in case of a product or service related enquiry?
Please call our 24 x 7 WITH YOU HAMESHA toll free number 1800 209 6006 and tell them your request.
Q. How do I know that the dealership is charging me the correct prices for products and services?
For all vehicles the ex-showroom prices as applicable for the particular city are declared in advance by Mahindra & Mahindra. This information is available on our website. For spare parts, Mahindra & Mahindra declares the respective MRPs (Maximum Retail Prices). Labour charges for services rendered are based on hourly flat-rate as per A, B, C classified cities. These have been pre-defined by M&M and each job is charged by the standard number of hours that is necessary for the job. (The calculation will be done on the basis of hours required for job multiplied by flat rate for the city. For example: If you're in City A, where the hourly rate is Rs. 375. a two and half hour job would be charged at Rs. 375 x 2.5 hours = Rs 937.50)